QUESTIONS?
FAQ - Frequently Asked Questions
WHAT OTHER SERVICES DOES IAIW OFFER?
IAIW is a global platform that offers online mental wellbeing therapy sessions anytime, anywhere; this also includes networking, events, marketing & promotion. We aim to make psychological therapy accessible for Black and Asian Minority Ethnic Individuals and all Individuals from disadvantaged backgrounds.
The private sessions are with Saphir the founder & CEO OF IAIW and Bantu (Dr Phil) both with combined qualified & certified 8 years of experience.
WHY CHOOSE IAIW?
We offer affordable ways of accessing Counselling, Psychotherapy and Counselling Psychology through our low-cost service if you are on benefits or on a low income.
We are a team of caring counsellors, psychotherapists and counselling psychologists who will support you through any issues or worries you may be experiencing in a comfortable and confidential environment.
We work on both short and long term across a range of issues, using various approaches to therapy. You decide how long you want to come for.
Please note that none of the counsellors specialises in working with sex offenders, sex therapy, murder and criminality. These issues will not be discussed in the counselling sessions.
We only work with adult’s age 18+.
ARE THE PRIVATE SESSIONS CONFIDENTIAL?
Yes. The sessions are not currently recorded and because of COVID sessions are on zoom.
WHO ARE THE PRIVATE SESSIONS WITH?
ARE THE THERAPISTS AT IAIW CERTIFIED?
Absolutely! Both the therapists at are certified in each practice we offer. We've gone through a stringent vetting process in order to be able to connect with you to offer therapy and counseling.
DO YOU OFFER BEREAVEMENT COUNSELLING?
Yes. Grief is a natural response following the loss of a loved one.
After the death of a loved one bereavement occurs, and during this period, grief and mourning can be part of the process of healing.
Every person grieves differently, and there is not one way to grieve. You may feel sadness, shame, guilt, anger and fear. Sometimes grief becomes complicated due to unresolved or traumatic grief.
Grief is not a linear process, and there is no set time to move from the different stages. You can experience grief for not only the death of a loved one but any major life change: divorce, chronic illness, infertility.
Counsellors cannot provide you with all the answers, but they make an effort to provide you with a clearer understanding of the grieving process. Supporting you in exploring some of the more uncomfortable emotions that you might not want to discuss with family and friends, who might not understand what you are going through or do not want to hear.
Counselling can help you to adjust to a new reality without your loved one and learn coping mechanisms for when emotions feel overwhelming and look at areas holding you back from moving through each of the stages of grief.
I'M IN A DIFFERENT TIME ZONE, CAN I STILL BOOK A SESSION?
Yes, you can book sessions with us from anywhere across the world. At IAIW we set our availability according to all different time zones. Once you have filled in a form to book a session you will also receive a booking confirmation email with the details of the session date and time as per your own time zone for the zoom call.
HOW DO I PAY FOR AN IAIW 1:1 SESSION?
We accept all credit and debit cards. We accept WesternUnion, Paypal, CashApp & Bank transfer.
HOW MUCH DOES A SESSION COST?
Sessions there on after are as of follows:
Standard
£20/$€27 per session
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1 online therapy sessions (60 minutes each)
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Feedback, Quotes to remember or tasks given after every session
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Unlimited* messages to your therapist (*For additional £10 - one off payment - Lasts for 1year)
Premium Package
£80/$€108 per month
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4 online therapy sessions per month (60 minutes each)
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Feedback, Quotes to remember or tasks given after every session
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Unlimited* messages to your therapist (*For additional £10 - one off payment - Lasts for 1year)
HOW DO I TRACK MY ORDER?
You will be able to track your order if you are provided with a tracking number.
WHAT ARE YOUR DELIVERY OPTIONS?
STANDARD UK DELIVERY - Takes approximately 7 working days for arrival if your item is bespoke, however if in stock it can take 2-3 working days. We are not responsible for packages lost by Royal Mail or stolen packages.
International Delivery - Please allow 7-14 working days of processing and shipping days to receive your item in total due to COVID-19 circumstances.
CAN I RETURN AN ITEM?
Returns are not accepted, as they are personalised items. However, if for any LIABLE reason you can, any returns must be within 14 days of delivery. Items must be unworn and unwashed. All items must be without stains (E.G. MAKE UP/DEODORANT) as delivered with all tags in place. You will be liable for shipping costs for any items returned without fault.
HOW CAN I CONTACT YOUR COURIERS?
Once your order has been dispatched, you will receive a confirmation email/message which will have your order information and contact details.
ARE THE CHATS AND VIDEO SESSIONS SAFE WITH IAIW?
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Both therapists are bound by 100% therapist/client confidentiality.
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Both therapists have to conform to our code of ethics and conduct to be able to conduct online therapy sessions.
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We use ensure secure, private and fully encrypted video sessions as well as chats.
Everything is confidential and safe. You can trust us.
REFUNDS
This is a bespoke manufacturing service whereby we manufacture one-of-a-kind goods to your specifications and therefore we have a no refunds and returns policy. We will accept no returns of garments – blank or customised – for any reason, therefore we encourage customers to take care with the specifications and take care to understand the terms and conditions of their order. By making a purchase order you agree to pay for the goods listed and understand that no refund, replacement or compensation can be claimed for the goods once the order has been placed.
FORMS OF PAYMENT
We accept payment via our website, through PayPal, WesternUnion and CashApp. Know that you're using your debit or credit card for online counselling which includes Video calls, Chat or Email. (See Payment Options at checkout).
We do not accept cheques. Payment via bank money transfer is also accepted. If you choose to pay by this method, you will receive a bank account number and sort code for this transaction, by your counsellor.
Payment with your debit card must be made before or after the session and for this transaction, a Cash Machine is available only at designated locations.
Payment by cash is accepted if this is agreed between you and your counsellor, for face-to-face counselling (Face-to-face sessions limited for the foreseeable future, due to the pandemic).
Additionally, when making payments either via our website or via bank transfer, it is advisable that you make bi-weekly payments 7 days to one to two days, prior to attending your scheduled therapy appointment. At IAIW we require that clients commit to bi-weekly block payments for their sessions, unless otherwise monthly block payments are preferable.
DO YOU HAVE ISSUES THAT ARE NOT ALLOWED TO BE DISCUSSED IN THERAPY?
The counselling service does not allow discussion on the following: sex therapy, murder and crime, as these are not our areas of specialty.